Frequently Asked Questions
Everything you need to know about shopping at Retrograde, from vintage sourcing to delivery.
How do you ensure the quality of your vintage items?
Every piece at Retrograde undergoes a rigorous multi-point inspection. We check for structural integrity, fabric wear, and authenticity. Any minor imperfections are clearly noted in the product description and reflected in the price.
What is your return policy?
We offer a 14-day return window for all items, provided they are in their original condition with tags attached. Please note that due to the unique nature of vintage apparel, shipping costs for returns are the responsibility of the customer.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region. International orders can take between 7-14 business days depending on customs processing times.
How do I know if an item will fit me?
Vintage sizing varies significantly from modern standards. We provide exact measurements (chest, waist, hips, and length) for every garment in the product details. We recommend comparing these measurements to a similar item you already own.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you restock items that are sold out?
Because we specialize in curated vintage and one-of-a-kind pieces, we generally do not have duplicates. Once an item is sold, it is typically gone for good, though we frequently source similar styles.